本帖最后由 calton 于 2016-9-6 16:44 编辑
我因为要办理一些事情准备重新发送行程单，但是输入了预定编号跟邮箱之后显示跳出来的是预定编号无效。。。。。
所以我就找了在线客服咨询了一下，对话如下，不嫌麻烦可以看：
Jolivette Baricaua: Thank you for contacting HK Express! Send us a message, we are happy to assist!
Me: Hello Jolivette, could you help check why i cannot manage booking with PNR: TYXXXX and KBXXXX?
Jolivette Baricaua: let me check
Me: i wanna resend the itinerary, but system says i cannot manage them right now
Jolivette Baricaua: May I have the date of the flight and from where to where please?
Me: TYXXXX, 13-Jan-2017, from WUXI to HONGKONG KBXXXX, 16-Jan-2017, from HK to WUXI
Jolivette Baricaua: Thank you. May I also have your name and the email address on the booking to verify?
Jolivette Baricaua: Thank you. We are sorry to inform you as per checking the flight was cancelled. May I know if you receive any email. As per checking the flight was cancelled today
Me: cancelled today for a period ,or just forever?
Jolivette Baricaua: The flight on that date was cancelled due to operational reason
Me: do u have any backup plan for me?
Jolivette Baricaua: We will coordinate with the related department for the flight protection offer. May I have your contact number so that once I have the update from the related department we will call you?
Me: yep, (86)18XXXXXXXX
Jolivette Baricaua: Thank you. We are sorry for the inconvenience MR XXXX I will get back to you and call you I will coordinate with our head office regarding this.
Me: please give me a date that you may call me yeah, the cancellation ruined my plan, coz i have connected flights afterwards, now i have no idea how to do .... hope u guys can give me a good answer.
Jolivette Baricaua: Since I will not be available tomorrow I can call you back by Saturday. I will also coordinate with my colleague to call you back as soon as possible once we have the response from the related department I understand, we are sorry again
Me: no Saturday please, i need to rest, next Monday ok?
Jolivette Baricaua: Sure. That is noted. May I know the best time please?
Me: after 08:30, before 17:00, all good. thx
Jolivette Baricaua: Thank you so much
Me: yeah, please inform other HK express passengers ASAP, some people must be shocked by your cancellation without informing.
Jolivette Baricaua: I will, we are sorry again
Me: good, give me call on Monday, we'll check then
Jolivette Baricaua: Sure. Thank you
Me: good nite.
总结下：我没有收到取消航班的邮件，他们由于运营的原因取消了航班，在我要求后原本准备周六打电话给我但是我让他们周一打，周一再来公告结果。
补充一点： 看了大家的评论反馈都很激动，尤其像我一样是买了连接航班的人可能要被迫改选其它航司，金钱还好，就怕时间不凑巧。然后也有人猜测只是我那天的航班被取消，所以我去double check了一下，然并卵，切实取消了。
May Recana: Thank you for contacting HK Express! Send us a message, we are happy to assist!
Me: Good morning May, can i ask you sth for sure?
May Recana: Good day!
How can I help you?
Me: i was searching the flight from Wuxi to HK, but i saw all the flights after Oct shown as "No flights", could you tell me if the route was cancelled or just system adjustment?
May Recana: Let me double check it first.
Me: yep, sure
May Recana: As per checking our flights for that route will be until October only due to route suspension.
2016.09.06 通话后补充：(本来是说周一的，但是昨天打电话过来正在开会，于是今天是二刷） 1. 如大家收到的邮件提示，一共3种选择，大家选适合自己的就好。我选的是第三种，退款。因为人民币付款会收手续费，所以我问了手续费退不退，他们竟然不知道什么手续费（满头黑线！！！），但承诺是full refund. 2. 我当晚的酒店也订好了，而且是not refundable, 他们表示无能为力，当然我也是知道没可能，还是不死心争论了会儿，他们满口sorry. 3. 自己本来想的改签到其它航司的愿望也是随着满口的sorry 消失于天际了。
题外：本着买好票就会买好保险的原则，打电话给安联咨询了一下旅途变更事宜，类似航司自身原因取消航班的情况旅行变更险无法理赔。FYI.
总结：虽然航班取消给大家的行程都带来了不便，但是我个人觉得也没有必要因噎废食，毕竟快运大促的时候有些地方的有些价格还是蛮诱人的。如果长三角到香港的票价合适为何不撸呢？ 总之，希望大家越撸越开心。
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发表于 2016-9-1 23:11:15
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