已经维权，BBB的维权信件：
COMPLAINT ACTIVITY REPORT Case # 22445**** BetterBusiness Bureau serving Alaska, Oregon & Western Washington ConsumerInfo: **************** BusinessInfo: Hotels.com ************************************************** 333108th Ave NE ******************************** Bellevue,WA 98004 **************************** 469335-1000 *********************
Location Involved: (Same as above) Consumer'sOriginal Complaint : Ihave booked Bangkok hotels using it's effective coupon by www.Hotels.com andpay the full payment by credit card. Butnow,Hotels.com cancelled my orders unilaterally without any reasonable reasons. On12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking intohotels.And the trip has been determined. Whatshall we do?
Mybooking itineraries listed below: ****************** ****************** ***************** ***************************
Hotels.comcoupon rules below:
Usethis coupon to get $30 off the price of your booking at a participating BestPrice Guarantee hotel when you book a 3* hotel, or $40 off the price of yourbooking when you book a 4* hotel, or $50 off the price of your booking when youbook a 5* hotel for your entire stay. You must pay for your stay when you makethe booking. The discount doesn't apply to any taxes, fees or additional costs,and you'll need to pay the full price for any other rooms in this booking. Touse this coupon, you must be over 18 years old. You need to book by 11:59 pm CSTon August 31st, 2014 on the US version of Hotels.com for a stay to be completedbetween August 25, 2014 and December 31, 2014. Bookings are subject toavailability and the hotel's terms and conditions. This coupon can't be usedfor: 1. Package bookings i.e. hotel + flight 2. Bookings made through GroupTravel Services 3. Bookings paid for at the hotel 4. Bookings paid for in aforeign currency 5. Bookings at non-participating hotels 6. Bookings made priorto receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list ofnon-participating hotels. Participating hotels are subject to change at anytime. This coupon is only valid for the first 15,000 bookings as long as youuse it by the deadline above. You'll be able to check that it's still validbefore completing a booking. There's a limit of one coupon per booking, and itcan't be combined with other offers. You can't apply this coupon to taxes,fees, or charges including, without limitation, extra guests, phone calls,cancellation fees, parking, or other charges. You must pay these charges whenyou make your booking, or directly at the hotel. You can't collect or redeemWelcome Rewards nights when you use this coupon. You can't redeem this couponfor cash, and it can't be transferred or sold. It's void where prohibited bylaw. Improper use of the coupon by you is prohibited and could be construed asfraud. We reserve the right to change or withdraw this offer at any time. Usualbooking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter ofthis offer. These terms and conditions are governed by and construed inaccordance with Washington law. Consumer'sDesired Resolution: Wedemand Hotels.com confirm my orders and restore my orders.
BBBProcessing
08/21/2014 web BBB Complaint Received by BBB 08/21/2014 web BBB Forward to Another BBB - OTTO 08/21/2014 Otto BBB Inform Consumer Case Transferred to Another BBB 08/21/2014 Otto BBB Inform other BBB Case Transferred 08/21/2014 Otto BBB Case Closed as TRANSFERRED to another BBB
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发表于 2014-8-22 16:17:12
