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13#
楼主 |
发表于 2012-3-23 11:26:15
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只看该作者
来自： 广东广州
昨天我又发了邮件过去问为什么我朋友的订单同意了退款而我的被拒绝呢？对方今天复了邮件过来是这样：
We have reviewed your claim further for the lower rate found at www.agoda.com website. Please note that the room that you booked with us under record locator PBHCL3066226134 at the Champlung Sari Hotel Bali was paid partly using the member rewards earned from Groupon UK Promo. Please be aware that as per the terms and conditions provided, these member rewards are non refundable nor transferable.
The Guarantee does not apply to:
hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline);membership or corporate rates; and
specially discounted rates or rates available through group buying websites including but not limited Groupon, Spreets.
Therefore, in this accordance, we are not able to honor your claim.
还是不同意退款，这封信不是很看得懂，我实在不明白为什么另外那个邮箱发的是同样的预订确得到了同意退款，而这个邮箱发的预订就不行，有哪位高人帮我指点指点？
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发表于 2012-3-22 11:34:44
