终结帖子，钱已退【菲鹰退票经过---可以信用卡退款哦】

邱静-mimi

太阳1975 发表于 2012-3-31 19:27
你可以说下改动多少，对于菲鹰的退票论坛介绍的较少，可以给大家一个参考 ...

太阳哥，响应号召，我写好咯

leaf20080808

请问他们的ticket office办公地点？

rexhsu

NND，这也太不公平了。

邱静-mimi

leaf20080808 发表于 2012-4-1 10:57
请问他们的ticket office办公地点？

http://www.airphilexpress.com/contact-us/
这里可以看，大多数都在机场吧

leehom1208

给个沟通的邮箱吧，另外，发中文行吗？

邱静-mimi

leehom1208 发表于 2012-4-1 12:31
给个沟通的邮箱吧，另外，发中文行吗？

reservations@airphilexpress.com
邮箱在他们网站里有的撒。
我写英语的，介于第一通电话的两声喂被对方挂断，我估计他们不懂中文的= =

happyfishc

菲鹰FAQ说可以通过扫描ID，信用卡退款啊，不用直接去Office啊

leaf20080808

邱静-mimi 发表于 2012-4-1 11:11
http://www.airphilexpress.com/contact-us/
这里可以看，大多数都在机场吧

都在菲律宾啊。。。
中国的大老远去菲律宾退票？

邱静-mimi

happyfishc 发表于 2012-4-1 12:49
菲鹰FAQ说可以通过扫描ID，信用卡退款啊，不用直接去Office啊

哪哪？截了我看看？哪一段啊？
我收到的邮件里面是叫我去office啊！

happyfishc

邱静-mimi 发表于 2012-4-1 12:53
哪哪？截了我看看？哪一段啊？
我收到的邮件里面是叫我去office啊！

http://www.airphilexpress.com/faq.php

不知道为啥回复的搞不定截图，我copy了文字，你到上面那儿看下吧。

I am overseas and I purchased a ticket online, how can I get a refund?
-You will have to send an email to our Online Support team at onlinesupport@airphilexpress.com. Please note that you will be required to furnish the following documents to facilitate your refund:
Formal request from the credit card owner indicating (a) the name of the passenger/s, (b) the credit card number, (c) ticket number and (d) coupon number/route to be refunded and the reason. The credit card owner can only request for the refund.
A clear photocopy/scanned copy of a valid photo ID of the card owner (This must bear the same name on the credit card used).
A clear photocopy/scanned copy of the front side of the credit card used online.