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Dear M. ***, Re: Confirmation No. ********** As one of our valued IHG Reward Club members, we are writing you regarding your upcoming reservation for the Crowne Plaza Hangzhou Grand Canal, China. We wanted to take the time to inform you that the hotel is no longer part of the IHG family of hotels. I would like to apologize in advance for any inconvenience this may cause you. The hotel has assured us they will still be able to honor your reservation. Unfortunately, they will be unable to offer IHG Reward Club benefits, points, or credit for the stay. If you have any questions or would like to cancel your reservation, you may contact the hotel directly. The phone number to the hotel is +86 571 8816 8888 If you prefer to stay with another IHG property where you can enjoy all the benefits of the IHG Rewards Club program, we invite you to contact us at one of the telephone numbers listed below. Our highly skilled agents will be happy to assist with finding alternate accommodations. Alternatively, you may also visit our website at [url]www.ihg.com[/url]. As an IHG Rewards Club member, we realize you have many choices when it comes to your travel needs. We greatly appreciate your understanding in this matter and thank you for your patronage. We look forward to the opportunity to host you as our guest at another IHG property in the near future. Sincerely, Sylvia Gibson Case Manager Customer Care IHG United States and Canada Phone: 800.621.0555 Fax: 801.975.1846 www.ihg.com Europe, Middle East and Africa Phone: +44 2033 499 179 Fax: +44 2033 491 715 www.ihg.com Asia Pacific Phone: NZ: +61 2 9926 9740 AU: +61 2 9926 9713 Intl: +61 2 9926 9889 Fax: +61 2 9437 6722 www.ihg.com
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发表于 2015-3-20 23:15:35
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