一个月前使用代金券预订好客邦Hotelclub，昨天被擅自取消.....

pakjira

涉谷女神 发表于 2015-7-15 09:18
上个月100代金券使用后下的单不是0元单

我订的也不是0元单，唉，订个酒店怎么就这么折腾呢

涉谷女神

邮件回复是"cancelled by error"，真是太搞笑了。
Response By Email (07/14/2015 08:35 PM)
Dear Customer

We are writing to inform you that your reservation was cancelled in error.
The credit card used for the purchase has been fully refunded as a result of the the error. Depending on the card-issuing bank, a refund will be finalized within 7-10 business days.

Please contact customer service, 1-888-656-4546, to rebook at the same rate.

We apologize for any inconvenience.

Sincerely,

Revenue Protection

晓晓宝宝

个别现象

ralphye

pakjira 发表于 2015-7-15 09:37
我订的也不是0元单，唉，订个酒店怎么就这么折腾呢

可以联系我，我是HotelClub的，可以具体帮你解决这个问题。我的微信ralphyekeji