求助求助，这样雅高达多久能退我钱呢。。

偏小姐

昨天在太阳的返利平台上订了雅高达的房间，比价平台出来比雅高达官网便宜80块钱。。但是定的这个房型是最后一间，链接已经无效了。我之前做了几张截图。发给了BPG那个邮箱。今天给了回复。大家帮忙看看能多久退款呢，她意思说还是要按照规定退款的，可是到现在都一天多了，没反应呢。。。还是基本没希望，英语不是很好。55555


Dear（）,
With reference to your booking ID （） as detailed below:
Hotel: My Hotel @ Sentral
Room Type: My Triple Room With Breakfast
City/Country: Kuala Lumpur/Malaysia
Arrival: July 14, 2012
Departure: July 17, 2012
Kindly note that for a claim to be valid, besides the URL link, it must come along with a screenshot, which is especially of importance. This is because, if by the time we check rooms are no longer available for viewing on the competitor sites, we will still honor what is captured in your screenshot provided that its contents satisfy all our Best Price Guarantee (BPG) terms and conditions. ■ Please familiarize yourself with our policy which is not lengthy so you know what applies, what doesn't and what to follow, just in case you wish to claim our BPG for future bookings. ■ Attached is instructions how to capture a screen shot. If you don’t have those tools, you can also do it using your mobile phone, as long as the proof is sent in picture and in an uneditable format.
Regards,
Thanes
Agoda Customer Support Specialist
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偏小姐

我觉得我是没希望了。。她还发了一个文档喊我学习。。还有一个ATT的文件，但是不知道怎么打开。。555555