我自己一个账号参加Q4活动 但是任务不好 没预定,老婆账号住了4晚其中2晚常熟HIX,信用卡担保可能是我的,但是check in 和付款都是老婆,账号被封,下个月要去大阪啦,换了2晚大阪洲际,4848说免房状态是正常的,已经写信给美国客服,答复正在随机审计账号,是随机,第二封邮件过去要求核实免房预定的状态,是否可以在账号disable的状态下入住。
Thank you for contacting IHG Rewards Club. It is always with pleasure serving you as one of our valued member.
Please be advised that your account is in random audit. IHG Rewards Club conducts random audits every now and then to all IHG Rewards Club Accounts on the system. This is to ensure maximum system efficiency. Random audit is just like the usual check on IHG Rewards Club accounts chosen by the system randomly. During the audit, accounts being checked are set aside and studied, meaning, no activities should be made in the account for a specified period of time. At that time, we cannot activate the account until further notice from our Fraud team.
We hope this clarifies your query.
Should you have any further concerns, please feel free to contact the IHG Rewards Club service center. |