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Thank you for contacting IHG Rewards Club. It is with great pleasure to assist valued members like you.
Please be advised that your account is in random audit. IHG Rewards Club conducts random audits every now and the to all IHG Rewards Club Accounts on the system. This is to ensure maximum system efficiency. Random audit is just like the usual check on IHG Rewards Club accounts chosen by the system randomly. During the audit, accounts being checked are set aside and studied, meaning, no activities should be made in the account for a specified period of time. At that time, we cannot activate the account until further notice from our contacts. We hope this clarifies your query.
Should you require further assistance, please feel free to contact IHG Rewards Club Service Center again. Once again, thank you for taking the time to contact us as we value your patronage and we look forward for your next stay with our hotels.
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