本帖最后由 丹巴汉子 于 2012-7-9 10:23 编辑
酒店方回应了，估计设置的自动回复
Dear guest,
Thank you for your email.
We will respond within 3 working days.
Operating Hours: Monday to Friday: 9.00 am 9.00 pm (Kuala Lumpur) Standard Time + 0800 UTC/GMT
Closed: Saturday, Sunday and Public Holidays
Regards,
Call Center
Tune Hotels
3号白天给我了一封信内容大约是：
查到了我的订单，一共好多个，详情如下：没有正面回签我支付宝的钱去哪儿了。晕，看来要找一下支付宝看钱的去向。
下午致电支付宝中心，说已经付款成功了，还是要找交易号和商家号可以确认一下。
4号的进展，回了封信给TUNEHOTELS
TuneHotelshttp://img.t.sinajs.cn/t4/style/images/common/transparent.gif:回复@丹巴汉子和石清虚: 谢谢您的提议。如有确实需要，我们会考虑另设渠道处理。 (今天 13:30)
我在GOOGLE上面翻译的，大约这样说的：
我又不是第一次定你们酒店，怎么查订单我还是知道的，我定了8个定单，但是只有6个有收到预定单，有两个没有收到，这些是不正常的情况，所以找才你们。我也知道不止一个人出现像我这样的情况，请帮助我们查询。继续附上编号和付款时间。
Hi, Tune Hotel.
I am not the first time pre-TUNE HOTEL know how to check the order, I should have eight orders, but now only six predetermined number, these numbers in my account order number I already see the. There are two payment did not receive the hotel confirmation! This is not normal, please help me to verify the processing.
I know many of my friends and I have the same situation, we pay to you, but did not receive orders, check to help me check your Alipay systems, payment voucher number:
Time 2012.07.02 01:30:24
test
Trading No. **********
Merchant Order No. **********
2012.07.02 01:24:50
test
Trading No.**************
Merchant Order No.*************
Thank you for your help!
5号的进展：俺在TUNEHOTELS微博上留言，建议安排专人处理此事。
丹巴汉子和石清虚：专门开一处微博同时解决这类型问题吧。支付宝付款成功后，没有收到定单，不正常的情况我们才投拆啊。邮件联系三天后，只教我们如何查自己的帐户，我们都不是第一次定TUNEHOTELS，知道TUNE帐户怎么查询使用。请开收门通道（打错了，请开专门通道），让负责结算支付宝通道的同事帮查 (今天 12:56)
TUNEHOTELS微博回复如下：TuneHotelshttp://img.t.sinajs.cn/t4/style/images/common/transparent.gif:回复@丹巴汉子和石清虚: 谢谢您的提议。如有确实需要，我们会考虑另设渠道处理。 (今天 13:30)
8日的进展显示，事情解决了！让我写入住人信息，和需要入住的日期。
Hi,
Thank you for your enquiry.
Our system shows that we have received 2 payment of THB, 117.70 + THB, 117.70 from your AliPay account. Kindly provide us the following information for booking confirmation:
Hotel:
Check in date:
Check out date:
Number of room:
Room type:
Number of Night:
Add on:
Guest name & passport number:
Hotel:
Check in date:
Check out date:
Number of room:
Room type:
Number of Night:
Add on:
Guest name & passport number:
Should you require any further information or clarification, you could reach us at +6(03) 79625888
Operating Hours: Monday to Friday: 9.00 am. – 9.00 pm.
Closed: Saturday, Sunday and Public Holidays
Call Centre Department
Tune Hotels Regional Services Sdn Bhd (736610-U)
Suite 3.02 Plaza Hamodal DID : +603 7962 5888
Jalan 13/2 Fax : +603 7955 5899
46200 Petaling Jaya
Selangor, Malaysia
www.tunehotels.com
5-STAR BEDS AT A 1-STAR PRICE
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发表于 2012-7-2 02:12:44
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