我貌似也遇到了类似的情况。不过不是CEBU而是菲鹰。原来的航班被取消了,但是没有任何通知。自己上网查才发现,现在他们没说改签的事情,就是我可以90天内重新定,没有 no penalty,或者申请全额退款。我肯定是要走的,所以我希望菲鹰能做的是免费改签。大家帮我看看。
Greetings!
We apologize for the inconvenience that the Schedule Change might have caused and humbly ask for your kind understanding.
Please be advised that if you are not amenable with the new flight schedule, you have an option to rebook the flight with a maximum of 90days with no penalty, or you may cancel the flight and have your airfare to be refunded in full.
Kindly advise us for any changes on your booking so we may process it as soon as possible.
For further assistance, you may email us at reservations@airphilexpress.com or you may call our Contact Center at (02) 855-9000 at anytime. Our Contact Center is open 24 hours a day, 7days a week.
Thank you for having Airphil Express as the airline of your choice. We will be more than happy to assist you again on your future flights with us.
|