Thank you for contacting Exepedia.com.my regarding your recent staty at "Palmyra Patong Resort".
Please accept my apologies for the inconvenience caused to you.
I am terribly sorry to learn about your disappointment and regret that your experience at the hotel was not to your satisfaction.
I have reviewed your reservation details and can see that we had sent the notification of your arrival to the hotel on the same day the reservation was made. Had we not sent the booking information to the hotel, they would not have been able to bill us for your reservation, which they successfully have.
I understand your frustration and disappointment because of the inconvenience caused, however; let me assure you that whatever happened is one of the rare instances where a customer of Expedia.com.my is dissatisfied.
As a goodwill gesture, I can offer you goodwill coupon worth RM50.00, which can bee added to your account. You can use that coupon for your future reservations for accommodation with EXPEDIA.
This voucher can be used at a minimum spend of RM350.00 and it should be at least a two night stay. The coupon is valid for 1 year from the date of issuance.
I hope that this helps to make a poor situation better and truly hope that this will not deter you from booking with us in the future.
I request you to kindly reply to this email and give us your consent to add this voucher to your account.
I look forward to your response.
Thank you for your contribution and thank you for booking with Expedia.com.my.
又回信了，意思说：我查了一下你的订单，发现你预定当天我们就把信息发给酒店了，是酒店的错误。不过我们expedia很nice，为了安抚你的情绪，给你一张50马币优惠券，你预定不少于两晚并且订单金额超过350马币的酒店时，可以使用。
我还真是感激你咧！
我又给他回了：你是不是想把责任推给酒店啊？我到酒店的时候，人家跟我要酒店预定确认号，我查了expedia的订单，里面根本没有这个号码。如果你们已经为我预定了酒店，能告诉我为什么没有确认号吗？正视你自己的错误，别把责任推给别人！ |
发表于 2012-9-10 13:11:23
楼主
