Thank you for your email. I welcome this opportunity to assist you.
The previous email you have received from us is an automatic reply.
I have reviewed your reservation at the Royal Orchid Sheraton Hotel & Towers. Please be advised that the room rate you have booked is invalid as the website of the hotel was under a system error. It is recommended that you contact the hotel directly regarding this reservation.
The hotel can be reached at:
Phone: (66)(2) 266 0123
Fax: (66)(2) 236 8320
Email: 00172.info@sheraton.com
Please accept my sincere apology for any inconvenience caused you.
Should you require additional assistance, simply reply to this email.
I pride myself on providing the best possible customer service to my Guests. Please tell me how I did by following this hyperlink to complete our customer feedback survey.
Best Regards,
Trista Yang
Specialist, eCommunications Department
Starwood Hotels & Resorts Worldwide
|