喜来登回复邮件说今天已经处理了信用卡划账

榕子啊榕子

最新消息，酒店回复了，说已经从我的信用卡扣款了，但是我木有收到划款通知，估计会延时？
定了的同学可以放心了，暂时来看酒店是承认订单了的，也没有说按照原价加钱

我发的邮件，

Dear Sir or Madam,

Thank you for your reply and your kind resolution to cancel my reservation wioutout penalty. But how about my reservation No.xxx and No.xxx? Is that confirmed with the special promotion price? If it is confirmed, why I still have not recieve any notice from the bank for the credit card charge?

Thank you for your patience and time.

Warmly regards,

回复如下：

Dear Ms.X,

Thank you very much for your email on advises. Our system already process payment charge to your credit card for reservation xxxx and xxxx today and please kindly noted that the reservation under fully pre-paid, non-refundable and unchangable accordingly.

Please do not hesitate to contact me anytime for further assistance.

Warmly,

SUVATCHARA JITTHIENG (MS.)

————————————————————————————分割线————————————-——————————————————————

有点曲折，我长话短说
本来我昨晚订了一晚，但是没收到确认邮件，而且网页又查询不到订单状态，于是我就重新订了一次，同一天晚上，预订信息没有变
但是当我定好后查询之前的订单，又出来了，我就变成了double-booking了，这个房间预定不能退款！

于是早上打电话给客户说明了情况，同时我自己给喜来登写信，如下，
Dear Sir or Madam,

My name is XXX. I have booked your special price room yesterday evening. However, due to the system error, I mistook to have a reservation for the same date of the same room twice! So I cancelled one room at once when I found the error. The reservation No, is XXXX. the No. for concellation is XXXX.

Please do not charge any fee for that concellation because it is your system erro.  Under the No. XXXX you could see my reserved booking. The information is the same with the previous one. You see I can not stay at two rooms simultaneously for the same night!
I have called your customer service. She has informed you for the double booking.
Thank you for the trouble I cause to you. Look forward to receive your reply.

Sincerely,
XXXX

同时客服也写了一封信给酒店，抄送给我了，如下，
Dears,
Warm greeting form Guangzhou CCC.
Ms. X said she made a double booking because of the system issue.
The confirmations numbers are xxxx & xxxx
She cancelled xxxx in the internet but ignored the punishment.
Could you please avoid the forfeiture?
Thank you so much!
Best Regards,

然后一小时前收到了两封喜来登酒店的回信，一封是回我的，一封是回客服的，抄送给我，内容一样。如下，
Dear Ms. X,

Thank you very much for your choosing to stay with us.

We acknowledged your cancellation without penalty charge detail as below:

Guest name:           xxxx
Cancellaton No:      # xxxx

Arrival Dates:          25 March  2013  
Departure Dates:    26 March 2013  

Room:                      One Double Deluxe river view room
                                
Payment:                 Guest own account


We look forward to welcoming you to our hotel by the river.

In the meantime if you have any question or future assistance please feel fee to contact us any times.

Warmly,
JUTATIP  TONMAITONG

Assistant Reservation Manager, Royal Orchid Sheraton Hotel & Towers
t — +66 (0)2266.0123 d — +66(0)2665.3167 f — +66(0)266.9211

ROYAL ORCHID SHERATON HOTEL & TOWERS
2 Charoen Krung Road Soi 30 (Captain Bush Lane), Siphya, Bangrak, Bangkok 10500
www.sheraton.com/bangkok


也就是说，我的double-booking被修正了，而且木有收条款规定的取消罚金~~
邮件有句We look forward to welcoming you to our hotel by the river.也就是承认我之后那个订单咯？

已经继续回邮件去问了，有消息马上过来汇报。感觉他们的服务态度还不错，希望大家的订单能全部确认呀

S小姐的私房菜

开心开心

九丨温暖的季节

是曼谷那个？

赔钱货

恭喜！恭喜！

KIN18

但回复邮件没有订价，是否当你原价预订啊?

@落落@

么有价格

榕子啊榕子

KIN18 发表于 2012-10-18 01:29 static/image/common/back.gif
但回复邮件没有订价，是否当你原价预订啊?

已经回复邮件去问了，有消息立刻贴上来

榕子啊榕子

@落落@ 发表于 2012-10-18 08:09 static/image/common/back.gif
么有价格

去问了，有消息贴上来

●|葬、暧

榕子啊榕子 发表于 2012-10-18 09:33 static/image/common/back.gif
去问了，有消息贴上来

你发的地址是好多啊

小小孜

同问你的酒店邮箱地址是多少呢？