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After our investigations on the below complaints forwarded by your good self, we have found that the reservations from the Free Room Nights Campaign has changed to a charged rate due to a technical problem.
In the interim, the Hotel’s reservation team is manually going through all the individual reservations to correct the technical problem. They are also in the midst of reviewing if the bookings have qualified according to the Terms and Conditions on the Free Room Nights Campaign. Further to this, a hotel confirmation letter will be sent to you with the corrected reservation amending the details to complimentary.
Please be advised if the bookings received do not meet the booking conditions, meaning they have booked more than 01 consecutive night, we are happy to honour the 01 night Free Room and for the rest of the booking dates we will extend to them the RM88++ per room per night inclusive of breakfast and wifi.
The Hotel apologies for the inconvenience caused due to this unforeseeable technical problem.
Please do not hesitate to contact me at the following email address gm@ibisstyleskualalumpurfraserbusinesspark.com for further clarification or any assistance or the reservations team at H8552-RE@accor.com
请问这邮件具体啥意思?要不要回复的?我怎么感觉他告诉我如果多余一晚,将收取88++的价格,让我邮件过去告诉他哪天才是免费的? |
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