11.25更新：关于agoda汇率欺诈我已经维权成功了

yjopen

11.25:
今天和招商银行沟通了下，发现账单上确实返回款了，咨询了说现在扣的确实是美元了，但是走的是DCC通道（我也不懂这是啥通道），有手续费，
实际如果按照订单上的金额，我应该每笔订单是49.57-25=24.57美金，（其实在下单时显示在页面上的是25.89美金），现在看银行扣款是27.53-1.39=26.14美金，说实话，现在把我搞混乱了。



得知关于agoda汇率欺诈的问题后，还是给他们写了邮件

当时下单后的确认邮件

第二天又收到Amendment Confirmation for Booking的邮件

意思来看是退了1.32美金每个单子，不过不知道是不是按照美金结算
邮件内容：
Dear Sir/Madam:

I'm writing to you to report a problem happened today when I made a booking via Agoda.com.

Last night I booked four nights in a hotel and paid by my MasterCard credit card issued by China Merchants Bank. The four booking id was 1040xxxx, 1040xxxx, 1040xxxx, 1040xxxx. Because my credit card is a US dollar account, I chose US dollar during my each booking and the four final price was US$25.89. What surprised me was when I pressed the final confirmation button, I was told that I was charged CNY 171.71 for each order! I then checked with my bank, they told me that my credit card was charged US$27.21 for each order, which is equivalent to CNY 171.71.

I'm very unhappy about this dodgy thing processed by Agoda. I used my MasterCard credit card which is a US dollar account to book four nights in a hotel room whose each price was $25.89 in US dollar and I finally was charged $27.21! Why did you agoda convert my USD payment to CNY without my consent? Just because my credit card was issued by a Chinese bank? But my credit card is a US dollar account card! I've used this card for many times to buy stuff in USD and this funny thing never happened before!

I think Agoda should refund me of this extra $1.32 for each order, because your system unnecessarily converted my payment from USD to CNY without my consent, and then my bank converted it back to USD again coz it's a USD credit card. These two conversions cost me this $1.32 for each order.

This is my first time to book hotels on Agoda. I hope it's not my last time.

Thanks very much for your attention!

michelle

至少能看到不用150刀以上也可以用25刀的优惠。貌似维权成功了，关注下一个email，看看结算方式。

华华609

michelle 发表于 2011-11-17 17:39 static/image/common/back.gif
至少能看到不用150刀以上也可以用25刀的优惠。貌似维权成功了，关注下一个email，看看结算方式。 ...

这个是看来是非常好的消息呀！~

小猪仙

邮件必须要英文么？

iwasabi

:)嗯嗯~~很好

mylittlecc

我要发火了，欺负中国人啊，我刚订了个，多收了我3美金啊，怎么这个样子的啊，美金到美金也好多收的啊，我每个订单都要一个一个发电邮和他们吵架呀。。。。agoda真垃圾啊。。

悠悠闲鱼

lz ，求word版投诉信~~~agoda真是太欺人了~~~

檄沙沙

我的没发现多收啊。

michelle

请问booking information是在哪里看到的，我翻了一下确认信，上面木有。账户里的订单信息也没找到。
当初定的时候只有确认的时候显示了一下，我自己只看了一下是按照美元加减的。

yjopen

michelle 发表于 2011-11-18 11:02 static/image/common/back.gif
请问booking information是在哪里看到的，我翻了一下确认信，上面木有。账户里的订单信息也没找到。
当初定 ...

收到确认邮件里面就有的