本帖最后由 猪在水上飘 于 2013-5-6 19:26 编辑
见到一些驴友都没获得相应的退款，我就发发我的成功案例吧。不知道是不是我RP爆发，还是怎样，反正我的飞龙退票和退款十分迅速。不知道对大家以后退票有木有帮助，那我就在这里分享一下过程吧
完全没有手续费，全额退款。
我在3月22日接到飞龙的航班取消的邮件，让你选择改期或者全额退款。当时我也郁闷啊，但是这张是我朋友的，我们另外四个人是宿雾，所以就不改期，选择全额退款了。
ZESTAIR FLIGHT ADVISORY:Please be advised that effective May 11, 2013 onwards flight Z2-412 from MANILA to BUSUANGA at 02:40 PM has been CANCELLED due to Operational Requirements. Passengers who are affected by these changes may either (a) Refund the ticket in Full Amount or (b) Transfer/book your flight to any other Zestair domestic destination, except Davao based on your ticket validity. For more information you may call our Manila Office Tel: +63-02-855-3333 from Mon to Fri 07:00am to 11:00pm. Sat and Sun from 7:00am to 9:00pm or Email us at flightadvisory@flyzest.com. Sorry for the inconvenience. Thank you
我就按照邮件上面的邮箱flightadvisory@flyzest.com发我全额退款的请求
DearZestAir,I already have received your email. You told that my flight has been CANCELLED due to Operational Requirements.Since the ticket I booked which is on May 11, 2013 onwards flight Z2-412 from MANILA to BUSUANGA at 02:40 PM has been cancelled, I need refund the ticket in Full Amount ，and also the insurance with the ticket which is No.***********.Hope get your reply as soon as possible.Thank you.
飞龙很快就给我回信，问我要预定号
Good Afternoon, We are sorry for the inconvenience, Can we ask your reservation number?
Thank you,
我就再次发邮件给飞龙，说清楚预定号，和我一定要全额退款的请求
Dear ZestAir,
The reservation number is ****** .The book date is Thu, 14 Feb 2013 . The insurance with the ticket which is No.***************.I need refund the ticket in Full Amount Hope get your reply as soon as possible.Thank you.
飞龙再发一个附件 COPY CANCELLATION 的表格让我填
Good Eve, Please fill up the attached form to process the refund request.
Thank you,
我就按照要求把表格填清楚给飞龙，表格上面也是写着30-60天左右，钱就打到账户。
DearZestAir, I have fill up the attached form.Because my flight has been CANCELLED due to Operational Requirements,I need refund the ticket in Full Amount.Hope get your reply as soon as possible.Thank you.
最后飞龙这个邮箱，就把我的填好表格的邮件转发给他们的另外一个部门。
Good day!
Hi Service desk, please see attached file for your reference.
Process for refund.
Thanks and regards,
Marck
---------- Forwarded message ----------
From: *****
Date: Tue, Mar 26, 2013 at 8:54 PM
Subject: Re:Re: Re: I need refund the ticket in Full Amount
To: Flight Advisory <flightadvisory@flyzest.com（mailto:flightadvisory@flyzest.com）>
Dear
ZestAir,
I have fill up the attached form.Because my flight has been CANCELLED due to Operational Requirements,I need refund the ticket in Full Amount.Hope get your reply as soon as possible.Thank you.
本来前面其他人没得款得经历，我还有点怕怕，谁知道一查信用卡，四月份我就收到退款了。。全额。
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发表于 2013-5-5 21:26:59
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楼主
是的。。俺英文是比较烂的那种。。继续努力。。
