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31#
发表于 2013-5-7 23:40:18
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只看该作者
来自： 广西贵港
客服被我说的哑口无言了，就回了这么个邮件：说白了，agoda耍无赖了。附上邮件
Agoda客服：
Please find the attachment for your reference. This is a 5 star hotel and if compare to the hotel's original rate of the lowest category (Superior Room at highest rate of USD411, USD14 is approximately 3% of the hotel's highest rate. We found this as an obvious error.
我的回复：
Dear Aieda,
Attention！
1,Please Be responsible for what you said. It is 5 star? you sure? obviously I did not check it was 5 star! How can you define that it is a 5 star hotel? You can not post a high price and say that it is expense because it is 5 star hotel.
2.What I can see attached price is 210.39RMB it does not include the tax and only be checked in for ONE person, And in China, the hotel is totally not a 5star. It is always sold 488RMB with free wifi, free breakfast, free parking, including the tax. Until now I also can check it. The important is that the room can be stayed for TWO persons. If you want the screenshot, I can email you.
So we can do this thing,calculate:
488RMB=Rooms+WIFI+Breakfast+Park+TAX for two persons. 488/2=244RMB for one person.
210.39RMB=Rooms for one person, no breakfast, no wifi, no park exclusive tax.
It really does make sense. And I feel almost agoda price is a little expensive. what do you think of that?
3.Considering agoda always launch big promo,90%OFF 80%OFF. Can you say that is error price after the users' booking?!
Regarding this hotel, your advertising is : "The Best Hot Hotel","Limited Promo""Including 10% Discount" "Only For one Adult".So I deeply believe this is agoda's big promo. 77.92RMB is the discount promo based on the 210.39RMB.
4.If you or agoda can pay me the balance between Noah's Ark Hotel and my preferred hotel, I will consider your great suggestion.
Agoda客服：
You made this booking for check in 15 June for a night, you have a month to go. Your booking cancelled without penalty charge, you can make a new booking online at your another preferred hotel.
Please note that through the Site, Agoda provides an online platform through which you can browse different types of lodging and temporary accommodation, including but not necessarily limited to hotels, hostels, serviced apartments, B&Bs, rooms for rent, etc. (collectively, the “Hotel(s)”) and make reservations with such Hotels. By making a booking through the Site, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the Site, which shall become a binding contract when accepted by Agoda, which in turn means the reservation has been confirmed by the Hotel. We will indicate the acceptance of your Hotel booking via an e-mail confirmation (with a voucher for prepaid Hotels). We reserve the right to reject bookings as set out below.
When rendering our services, the information that we disclose about Hotels is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Hotels, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Hotels or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, hotel policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Hotel remains responsible at all times for the accuracy, completeness and correctness of the Hotel information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Hotel.
The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Hotel listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Hotel listed on the Site. The Hotels can be ranked on the Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time.
We unable to provide any compensation as it was an obvious error as we mentioned in our previous emails.
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