本帖最后由 迪尼熊 于 2013-9-23 10:36 编辑
二、退款 因为偶在同一天订了杜马-宿务,然后宿务-香港的票子,但是宿务-香港被改在了第二天起飞,这两程票子偶本来就不需要了,正好趁这个机会给退掉!
以下是偶参考坛中众多版本,最终定下了以下版本,并和宿务的客服邮件沟通了两次后顺利通过退款申请,共三小时以内就搞定啊,差不多寄信后20分钟以内就能收到宿务的回复,真是太快了,赞一哈!!
发邮件给宿雾客服(cebskedchange@cebupacificair.com)
Dear Sir/Madam:
Good day!
I have some problem hope you can help me.
I was I booked a trip in Dumaguete (DGT) to Cebu (CEB), And I booked a trip fromCebu to Hong Kong on the same day., but I found the flight times have beenchanged,and theflight time changed over 8 hours.It disrupted my travel plan,so I want to thetwo trip apply for a refund, to my via credit card account.
大意:我订了一张杜马-宿务的机票,还有一张同一天从宿务-香港的机票.但是我的机票时间被更改了,更改的时间超过8小时,影响了我的行程,我希望将这两张机票退票,并将退款打到我的信用卡上.
PASS:这个订单号啥的也可以直接从机票上截下来
NO:1 订单1
NAME: 1\人名1 2\ 人名2 My booking NO. : *****(订单编号) Booking Date of _ Mar 07, 2013(订票日期) Route: Dumaguete (DGT) to Cebu (CEB)(飞机航程) Flight # 5J – 868(飞机航班号) Departure: 04 December 2013, 07:25AM-08:00AM(original date:Dec 04, 2013 07:15AM-07:50AM) (现在飞行时间-更改前的飞行时间)
NO:2 订单2 NAME: 1\人名1 2\ 人名2 My booking NO. :*****(订单编号) Booking Date of _ Aug 18, 2012(订票日期) Route: Cebu (CEB) to HongKong (HKG)(飞机航程) Flight # 5J – 240(original Flight # 5J – 238)(飞机现航班号-飞机原航班号) Departure: Dec 05, 2013 06:20AM-08:55AM (original date:Dec 04, 2013 22:15-00:50) (现在飞行时间-更改前的飞行时间)
你的大名
你朋友的大名
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宿务回复1:
Hi Sir/Ma'am, Good day! This is to acknowledge the receipt of below email. We apologize for the inconvenience thismay have caused you. To clarify, ALL passengers- booked onbooking reference *****(第一号机票订单号) and *****(第二张机票订单号): are requesting for refund? Please advise us if all the passengers are definite to cancel bothbooking reference. Please confirm should you wish to continuewith the cancellation. Please do let us know which option youwould like to take. *For bookings made via credit card, theamount shall be credited back to your account minimum of 60 working/bankingdays. You may reply to this email once your decision is final or give us a call at the following numbers more than 24 hoursbefore your flight.
大意就是问是不是两张机票上的所有人都需要退款,是否将款退到原信用卡上 ------------------------------------------------
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