支付宝付款问题导致的退款还需要打电话确认吗？

rayinone

上次支付宝成功宿务失败的问题，今天收到宿务的回复邮件，邮件中说到需要电话他们以确认退款信息，这个电话必须要打吗？不打不退款吗？

Meanwhile, booking ******* are approved for refund.  For proper handling, kindly call our reservation hotline thru the following numbers.

Manila: (+632) 70-20-888

Cebu: (+6332) 230-8888

Hongkong: (+852) 39733800

Singapore: (+65) 31580808

gzluo

我下午刚处理过，电话很难打通，然后我邮件他们问是否一定要电话退款，他们就回邮件帮我退款了，不过说钱到帐要40到60工作日。现在我的订单是close

rayinone

gzluo 发表于 2013-11-27 18:58
我下午刚处理过，电话很难打通，然后我邮件他们问是否一定要电话退款，他们就回邮件帮我退款了，不过说钱到 ...

求邮件模板

gzluo

We could assist you in cancelling the booking. However, please be advised that the refundable amount for booking and will  ber reversed in your Alipay account within 45-60 banking days.  Please confirm before we cancel your booking  for refund.





Thank you,

Katia

CEB Payment Center

rayinone

gzluo 发表于 2013-11-27 19:03
We could assist you in cancelling the booking. However, please be advised that the refundable am ...

需要的是你询问宿务是否一定要电话退款的邮件模板

gzluo

简单说明电话很难打通，问对方是否一定得要电话处理。
就够了

rayinone

gzluo 发表于 2013-11-27 19:14
简单说明电话很难打通，问对方是否一定得要电话处理。
就够了

你用中文回复的？

gzluo

the hotline is difficult to dial in now.
is there another way to handle refund? if no, i have to dial again.


类似的就可以了

rayinone

gzluo 发表于 2013-11-27 19:17
the hotline is difficult to dial in now.
is there another way to handle refund? if no, i have to dia ...

多谢多谢。。。。。。。。