Terms and conditions
1. E-Gift Voucher is available in Ringgit Malaysia (MYR), Indonesian Rupiah (IDR), Thai Baht (THB) and US Dollar (USD)only and may be purchased in denominations of RM10, RM50, RM100 and RM200 or their equivalent in the other applicable currencies.
2. Redemption of E-Gift Voucher in a currency different from the currency it was issued will be subject to exchange rate fluctuations at the time of redemption.
Redeeming E-Gift Voucher
1. E-Gift Vouchers are redeemable online at airasia.com. E-Gift Vouchers cannot be redeemed at airport ticket counters or travel agents.
2. E-Gift Vouchers are redeemable towards the initial electronic purchase of air travel wholly on flights operated by AirAsia Group. It is valid towards the purchase of the base air fare and directly associated taxes, fees and charges that are collected as part of the fare calculation.
3. For online redemption on airasia.com, at the Payment page, select the e-Gift Voucher tab and enter the E-Gift Voucher Number. An E-Gift Voucher Number is unique and can only be used once.
4. If the value of the E-Gift Voucher is lower than the total purchase, you will have the option to pay the difference by credit card or debit card or credit shell or by topping it up with another E-Gift Voucher.
5. If the value of E-Gift Voucher is higher than the total purchase, then the balance amount will be forfeited. No refund will be made for any unused balance.
6. Up to five (5) E-Gift Vouchers may be used/redeemed in one (1) transaction.
7. AirAsia shall not be responsible or liable for any damages incurred or suffered by you in the following circumstances:
i. Your purchase, redemption and/or use of the E-Gift Voucher;
ii. Undeliverable or not received E-Gift Voucher due to inaccurate delivery information;
iii. Inability to use the E-Gift Voucher due to lost or misplaced password;
iv. Unauthorized use of the E-Gift Voucher by any person(s) not approved by you.
8. E-Gift Voucher is valid until the expiry date stated on the E-Gift Voucher after which it shall become void. Notwithstanding the foregoing, E-Gift Voucher can be used to book for travel up to twelve (12) months (three-hundreds-sixty-five (365) days) from the issue date provided it is purchased within the aforementioned validity period.
9. The expiry date of the voucher is based on Malaysia’s local time (GMT+8).
10. The validity period of the E-Gift Voucher will not be extended.
General terms
1. E-Gift voucher cannot be exchanged for cash or any other products in kind and is non-refundable.
2. E-Gift Voucher is fully transferable and may be utilized by your family and/or friends, subjected to these Terms and Conditions.
3. AirAsia has the right to reject any claims that do not conform to these Terms and Conditions.
4. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding the E-Gift Voucher.
5. AirAsia reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditionsand/or substitute or replace the E-Gift Voucher with another product or program of equivalent value from time totime without any prior notice.
6. By purchasing and utilizing the E-Gift Voucher, you agree to be bound by these Terms and Conditions as well as AirAsia’s Terms & Conditions of Carriage available at www.airasia.com
7. For purposes of these Terms and Conditions “You” shall mean the beneficiary of the E-Gift Voucher and shall include both the purchaser and/or user of the E-Gift Voucher.
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