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Hi Ms, Good day I`ve submitted your claim to our HOD and awaiting for approval from both HOD/Finance. Please be inform that this process will take approximately 3-4 weeks. We shall advise you should there any update for this claim. Many thanks for your kind co-operation and have a good day Regards, Hariz AirasiaX CBTO
Hi Ms,
We have received your documents, thank you. However, we need the copy of bank book or bank statement instead of bank card in order to proceed for claim as require by our Finance department. Appreciate your kind co-operation.
Regards,
Hariz
Hi Ms He , Compensation will be base on the total weight basis which is 13kgs x USD20 = USD260. Regards, Hariz
Hi Ms He ,
Good day. We have received your feedback from our Customer Care team and after several discussion made, we have decided to compensate you base on weight basis as goodwill gesture eventhough it`s wrongly taken case. However, in order for us to process the claim, we`ll need some documents from you as required by finance as per below;
1) A photocopy of your Passport
2) A photocopy of your Bank Account (preferably Bank passbook or Bank Statement)
3) Swift Code (International Transaction)
4) Authorization Letter (for 3rd party account – if necessary)
Upon submission of the above required documents, we will send you a Letter of Offer and Discharge Voucher for your kind perusal. Awaiting for your prompt reply.
Many thanks and have a good day
Regards,
Muhammad Hariz Bin Ridzlan
Central Baggage Tracing Office
AirAsia X Sdn Bhd,
Mezzanine Floor, LCC Terminal,
Jalan KLIA S3, Southern Support Zone,
KLIA, 64000 Sepang, Selangor,
Malaysia.
My Office : +603-87752923
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楼主
发表于 2014-6-12 15:55:44
