[维权]hotels.com赖账，大家来投诉[美国消费者协会投诉]
本帖最后由 小老虎的后花园 于 2014-8-22 17:25 编辑[手段一]向美国消费者协会投诉，攻略见2楼。
http://www.bbb.org
[手段二]
在微博投诉并
@Hotels_Com_China
[手段三]
可以翻墙的同学可以去hotels.com的facebook页面留言
https://www.facebook.com/Hotels.comASIA
[手段四]
可以翻墙的同学可以去hotels.com的twitter页面留言
https://twitter.com/hotelsdotcom
哪个版主加个高亮？？让更多人看到！
另外国外网友对于此事的讨论：
http://www.flyertalk.com/forum/o ... ode-bookings-3.html
本帖最后由 小老虎的后花园 于 2014-8-22 15:58 编辑
BBB 投诉全攻略
1. 访问网址：https://www.bbb.org/consumer-com ... mplaint/get-started ，选择“Start your complain"
2. 第一页
3. 选择寻找hotels.com。注意选择达拉斯这家，因为是hotels.com的总部。然后再跳出的页面选择“HeadQuarter"
4.接下来有一系列的问题以及个人基本资料
5.然后要说明你投诉的分类，注意选择正确"合约问题”-"不履行合约"
6. 这张就是具体的要挟投诉的内容了。
关于具体的投诉内容，我是这么写的,清在这个基础上自行修改
To whom may concern,
I would like to submit a complain regarding hotels.com cancel my order without my permission and does not honor the reservation.
I was able to book a hotel room with some public valid coupon code on 18-Aug. My booking number on Hotel.com is:
这里填写你的订单号
I applied a public coupon code of Hotel.com 4STARUS and 4STARCA that minus 40 USD/CAD on each booking. The Terms and Condition of the code is clearly indicated there is no minimum spend on booking. here is the snapshot the terms and conditions of the coupon code.
http://www.hotels.com/booking/co ... ?couponName=3STARUS
http://www.hotels.com/booking/co ... ?couponName=4STARUS
http://www.hotels.com/booking/co ... ?couponName=5STARUS
The reservation is booked successfully and money had been deducted from my credit card. I believe in this case, the deal had been made and contract between consumer and agency had been set.
However, I get a email from Hotels.com today and they directly cancel my booking without any prior communication or notication:
这里贴hotel给你的信
I called Hotel.com customer service and they denied they cancel my order firstly. After showing the evidence, they admitted they canceled my booking because there was a "configuration mistake with the coupon code". the customer service supervisor refused to revert my booking back and said it is final.
The booking had been made as it suppose to be. once is the deal had been made, I would treated the contract had been made. they should not ask customer to take their own fault.
I believe it is clear violation of the contract that made between hotels.com and me. and they refuse to take the responsibility on execute the contract.
Hence by, I would like to submit this complain to you and hope you can help coordinate with hotels.com with my problem.
I will keep the right for taking legal actions to hotels.com if the issue does not get resolved.
allankfc 发表于 2014-8-22 15:42
最后一页的最后两个问题
1：Please choose one of the following desired settlement categories 这个选择 ...
第一个选择 other
第二个如果你想选择维持订单写
Honor the booking with the original price.
想一步翻墙的 找我 51207734 发表于 2014-8-22 14:43
想一步翻墙的 找我
我想 求教
跟进！支持！ 51207734 发表于 2014-8-22 14:43
想一步翻墙的 找我
我也想~求救！ 支持维权，这次hotels耍赖有点不应该，自己网页上登那么长时间，不可能没发现，我感觉是无赖营销手法 51207734 发表于 2014-8-22 14:43
想一步翻墙的 找我
求教1111
支持维权！我的订单还在，暂不采取行动，一旦有变，立即跟进。 51207734 发表于 2014-8-22 14:43
想一步翻墙的 找我
我想啊！咋翻啊