刚仔细看了一下你的内容，你还是同一个人批复的呀，你就回他说，为啥同意你朋友的退款，不同意你的申请啊？标准怎么能不一样呢？
stella 发表于 2012-3-22 11:34 static/image/common/back.gif
刚仔细看了一下你的内容，你还是同一个人批复的呀，你就回他说，为啥同意你朋友的退款，不同意你的申请啊？ ...
呵呵～，也是办法，我试试，我怕她连那个同意了的账户也反悔说不能退了，那怎么办啊？
stella 发表于 2012-3-22 11:34 static/image/common/back.gif
刚仔细看了一下你的内容，你还是同一个人批复的呀，你就回他说，为啥同意你朋友的退款，不同意你的申请啊？ ...
昨天我又发了邮件过去问为什么我朋友的订单同意了退款而我的被拒绝呢？对方今天复了邮件过来是这样：
We have reviewed your claim further for the lower rate found at www.agoda.com website. Please note that the room that you booked with us under record locator PBHCL3066226134 at the Champlung Sari Hotel Bali was paid partly using the member rewards earned from Groupon UK Promo. Please be aware that as per the terms and conditions provided, these member rewards are non refundable nor transferable.
The Guarantee does not apply to:
hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline);membership or corporate rates; and
specially discounted rates or rates available through group buying websites including but not limited Groupon, Spreets.
Therefore, in this accordance, we are not able to honor your claim.
还是不同意退款，这封信不是很看得懂，我实在不明白为什么另外那个邮箱发的是同样的预订确得到了同意退款，而这个邮箱发的预订就不行，有哪位高人帮我指点指点？
rc_april 发表于 2012-3-23 11:26 static/image/common/back.gif
昨天我又发了邮件过去问为什么我朋友的订单同意了退款而我的被拒绝呢？对方今天复了邮件过来是这样：
We...
他这是答非所问。别管他，你就坚持说朋友订的相同酒店相同房型，申请被批准了，说明我的应该也符合条件的，坚持一定要退款！我也在和他们斗争呢！
麻麻的，我发的邮件连个回复都没有。
不知道BPG的事宜联系香港或者台湾客服有用吗
stella 发表于 2012-3-23 11:32 static/image/common/back.gif
他这是答非所问。别管他，你就坚持说朋友订的相同酒店相同房型，申请被批准了，说明我的应该也符合条件的 ...
我退订重新再订一次，然后用新的预订编号重新申请，可行吗?
鄙视HC.....
如果你是免费取消的房间，可以这样操作。我觉得决定权都在各人手里，一模一样的条件，这人拒绝，那人却会同意。所以说，真得看人品！祝你好运！
stella 发表于 2012-3-23 11:58 static/image/common/back.gif
如果你是免费取消的房间，可以这样操作。我觉得决定权都在各人手里，一模一样的条件，这人拒绝，那人却会同 ...
我第一次申请就说用券不给最低价格保证，我又发了一遍，期待能遇到另一个人 RP爆发
妖瞳 发表于 2012-3-27 10:01 static/image/common/back.gif
我第一次申请就说用券不给最低价格保证，我又发了一遍，期待能遇到另一个人 RP爆发 ...
就目前看来，通过的可能性很小了。客服基本上都用已用券的理由来拒绝申请了，看来凡事都要趁早啊！