cpuer 发表于 2018-6-23 10:44:41

第一次感受到cebu Pacific air的无赖,看来也就适合我这种有闲没钱的人了

熊出没1977 发表于 2018-6-23 10:45:58

还有其他什么原因的吧?宿务在退改上还是很有人情味的.我碰到过几次,只要是通过邮件的,基本上都满足了要求.而且邮件里也没说改晚4天的事啊

任我行 发表于 2018-6-23 10:50:29

好像第一次听说这种操作,满座了赶人,哪天的航班?
把宿务的邮件发上来看看吧

任我行 发表于 2018-6-23 10:52:52

春节总比暑假热门吧,我提前一年买了春节票,也没给赶着换航班啊,也没听到过有类似情况发生,这种要研究一下了,到底什么事。

hp3325 发表于 2018-6-23 10:56:26

Hi XXX,

We would like to inform you of change/s in your booking.

Our apologies for any inconvenience this may have caused.

Booking reference no.: XXX
Names of Guest/s:
MR. XXX
ORIGINAL FLIGHT SCHEDULE

Flight No: 5J 241
Date: July 24, 2018
Departure: 09:45 (9:45AM) Hong Kong
Arrival: 12:35 (12:35PM) Cebu

NEW FLIGHT SCHEDULE

Flight No: 5J 241
Date: July 27, 2018
Departure: 09:45 (9:45AM) Hong Kong
Arrival: 12:45 (12:45PM) Cebu

CLICK HERE TO ACCEPT OR VIEW YOUR OPTIONS

If the new flight schedule does not work for you, you may also:

    Rebook or reroute to an alternate airport up to 30 days from original flight schedule
    without charges*

    Get a full travel fund which can be used up to 90 days from the date of creation

    Contact us for a full refund



这是邮件的原文,去掉了涉及个人资料的部分。
收到邮件以后,立即尝试进网站Rebook或Reroute都只有一个选择,要么接受七月27号的,要么就是Refund.
之后官网提交Form,返回的结果是

Dear XXX:
Yes, you may rebook the flight back to its original departure date. Once decided, you may manage your booking through our website at https://beta.cebupacificair.com/Manage/Retrieve
       
Cebu Pacific - Retrieve Booking
Access your flight information, where permitted, update your itinerary, purchase add-ons, and more up to four (4) hours before your flight!
beta.cebupacificair.com
. Kindly log-in to your Getgo account, retrieve your booking then click your preferred option.

然而,你是没有办法选择除了七月27日HKG-CEBU以外的其他任何一个航班!

之后我尝试通过上推跟客服联络,客服也只是说

Hi!Please be advised that for flights affected of disruption - guests were given the option to rebook – up to 1 month without any charges or reroute – up to 1 month of the nearest alternate station without charges.Unfortunately for international flights, rerouting is not applicable as we not have alternate airport station available. Hope this clarifies. Thank you.

你要么改一个月内的任意一天,要么退款。这与要么选七月27,要么退款。有何区别?

ispower2 发表于 2018-6-23 10:57:20

好久没有坐过宿务了,不过好几年前做过,是能够按自己要求调整的。
看email也说可以改期或者改最近航点。

hp3325 发表于 2018-6-23 10:59:13

ispower2 发表于 2018-6-23 10:57
好久没有坐过宿务了,不过好几年前做过,是能够按自己要求调整的。
看email也说可以改期或者改最近航点。



没说你不可以改期呀,问题是酒店都订好了,你来跟我说三天内都没航班?

穷游,哪个不是提前一两个月就已经把酒店、保险、行程都预定好了。

莉莉yan 发表于 2018-6-23 11:17:12

楼主哪里的?香港不行 可以尝试从澳门或者广州飞吧 直接电话中文客服

石头cn 发表于 2018-6-23 11:19:09

1没看到哪里是超售把特价的干下去。2你应该有其他改的选择,7月23还有5j241,242526没有直飞,3你电话宿务吧,别邮件了可以改。4马尼拉宿务的航班宿务航空中国客服400-670-0780

alznxin 发表于 2018-6-23 11:29:58

关注~~我买了春节去马尼拉的~
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